You have 28 days from the date you receive your order to return most items for a refund. This is your full return window — see below for how it breaks down and what’s covered.
How your 28-day return window works
Under the UK Consumer Contracts Regulations 2013, you have 14 days after receiving your goods to tell us you’d like to cancel, and a further 14 days to send the item back — giving you 28 days in total from delivery to return an item.
To let us know you’d like to return an item, email hello@comfihome.co.uk with your order number.
Returning an Item
- Email hello@comfihome.co.uk with your order number and the item(s) you’d like to return
- We’ll confirm the return address and any instructions
- Pack the item securely, ideally in its original packaging
Items must be unused, in their original condition, and with all original packaging and labels where possible.
Return Postage
Unless the item is faulty or was sent in error, the cost of returning the item is the customer’s responsibility. We recommend using a tracked delivery service, as we can’t take responsibility for returns lost in transit.
Refunds
Once we’ve received and inspected your return, we’ll process your refund to your original payment method within 14 days. We’ll email you to confirm once your refund has been issued.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, contact us at hello@comfihome.co.uk with your order number and a photo of the issue. We’ll arrange a replacement or full refund, including return postage, at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, some items can’t be returned once opened or used — for example, opened chemical, liquid, or hygiene products. If in doubt, contact us before purchasing.
Exchanges
We don’t currently offer direct exchanges. If you’d like a different size, colour, or product, please return your original item for a refund and place a new order.
Contact Us
Questions about a return or refund? Email hello@comfihome.co.uk and we’ll be happy to help.