Return window: 28 days from delivery
You have 28 days from the date your order is delivered to return eligible items. Please notify us within 14 days of delivery if you wish to cancel, and return the goods within the following 14 days
How your 28-day return window works
This 28-day window reflects your legal rights under the UK Consumer Contracts Regulations 2013: 14 days to notify us you’d like to cancel, plus a further 14 days to send the item back.
To let us know you’d like to return an item, email hello@comfihome.co.uk with your order number.
Returning an Item
- Email hello@comfihome.co.uk with your order number and the item(s) you’d like to return
- We’ll confirm the return address and any instructions
- Pack the item securely, ideally in its original packaging
Items must be unused, in their original condition, and with all original packaging and labels where possible.
Return Postage
Unless the item is faulty or was sent in error, the cost of returning the item is the customer’s responsibility. We recommend using a tracked delivery service, as we can’t take responsibility for returns lost in transit.
Refunds
Once we’ve received and inspected your return, we’ll process your refund to your original payment method within 14 days of receiving your returned item. We’ll email you to confirm once your refund has been issued.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, contact us at hello@comfihome.co.uk with your order number and a photo of the issue. We’ll arrange a replacement or full refund, including return postage, at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, some items can’t be returned once opened or used — for example, opened chemical, liquid, or hygiene products. If in doubt, contact us before purchasing.
Exchanges
We don’t currently offer direct exchanges. If you’d like a different size, colour, or product, please return your original item for a refund and place a new order.
Contact Us
Questions about a return or refund? Email hello@comfihome.co.uk and we’ll be happy to help.